Once your order has been successfully completed, you will receive an email from us.
CHALET ET CECI only ships domestic. We will make an announcement when we decide to ship international.
Orders are processed as quickly as possible, usually within 1-2 business days from the time of payment.
All items are being sent Mon-Fri 9am-5pm via Courier Service (UPS). This will ensures tracking of your package that will be provided to you upon request.
We provide a 30 days policy to exchange/return regular priced items. Our aim is to ensure you find the best suitable styles, therefore we highly encourage you to exchange unsuited items to the best fit for you, instead of returning them. You can exchange your purchased item’s sizes/color, or chose new style from our online store. Shipping for exchanged items is free of charge. You will be responsible for any shipping or additional cost for your exchange.
All SALE items are none refundable, however you can exchange sizes/color or chose a new style from our online store. You will be responsible for any shipping or additional cost for your exchange.
In order to receive a full refund, items must be new, unworn, undamaged with all original tags and packaging. All return items will be inspected and if all requirements are met we will refund the original price paid for the return goods within a week. If requirements aren't met one of our Chalet team members will contact you via email.
The refund will exclude shipping costs. We will contact you as soon as we receive your returned package.