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Returns & Exchanges

Our Return and Exchange Policy

 

  • We'll gladly accept full-price items, unworn, unwashed, and unaltered merchandise for return or exchange.                                  All tags must be attached.

 

  • Accepted items returned within 30 days of the purchase will be refunded for a full refund to the original form of payment at the original selling price.

 

  • All exchanged must be returned within 30 days of the purchase and customers are responsible for the shipping cost of $12.00.

 

  • Defective items may still be accepted under certain circumstance. Due to our return policy, we do not issue the prepaid shipping label unless the merchandise is damaged. If your item arrives damaged, take pictures of any defects, and keep the packaging and the invoice. Package your returns with a copy of the invoice in your original order, and drop off your returns at your nearest UPS, USPS, or FedEx. Once we receive it, it will be inspected. We will process a full refund back to your account if all requirements are met. The refund will be issued on the original form of payment or a credit/exchange whichever you prefer.

 

  • All sale items marked "Final Sale" cannot be returned or exchanged.

Return Address:

Chalet et Ceci

2336 Garfield Ave. Commerce CA 90040

Have any questions?

Call: 323-526-1623 (M-F 8am-5pm PST)

Email: shop@chaletetceci.com

 

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