Returns & Exchanges
Return & Exchange Policy
Excellent news: Full-price items, unworn and unaltered, with original tags attached, can be returned for a full refund within 30 days of purchase.
Full-price items, unworn and unaltered, with original tags attached, can also be exchanged within 30 days of purchase.
Customers are responsible for the exchange shipping cost of $12.00
Due to our return policy, we do not issue the prepaid shipping label unless the merchandise is damaged
If your item arrives damaged, take pictures of any defects, and keep the packaging and the invoice.
Package your returns with a copy of the invoice in your original order, and drop off your returns at your nearest UPS, USPS, or FedEx.
Once we receive it, it will be inspected. We will process a full refund back to your account if all requirements are met.
The refund will be issued on the original mode of payment or a credit/exchange whichever you prefer.
Chalet et Ceci
2336 Garfield Ave. Commerce CA 90040
Have any questions? Call us: 323-526-1623 (M-F 8am-5pm PST) / Email us: firstname.lastname@example.org.